Inbox operations
Customer workspaces, portal access, default inboxes, and support identity stay organized from day one.
Built by Keyideas
AI support operations for modern customer teams.
A professional platform for customer inbox controls, knowledge requests, widget settings, URL governance, and support health.
24/7
AI-ready support
Review
Knowledge control
Audit
Tracked changes
Customer support command
One workspace for every support operation.
Ready
Widget
12/20
URLs
98%
Health
AI replies stay controlled.
Widget settings stay simple.
Knowledge queue
5 active
Product guide.pdfManual review
Pricing pageApproved
Policy updateIn review
Protected URL access
Customer portal controls
Capabilities
Customer controls without internal complexity.
Customers get a clean portal for practical support actions. Your team keeps provisioning, credentials, and operations secure behind the platform.
Widget control
Customers manage visible widget behavior while internal setup remains protected.
Knowledge intake
URLs and files enter a structured review process before updates are applied.
URL governance
Approved URL lists are scoped per inbox with limits and protected access.
Health visibility
Queue status, automation activity, and failed work remain easy to inspect.
Audit history
Important customer and admin actions are tracked for operational clarity.
Workflow
From onboarding to support improvement.
01
Create the workspace
Set up portal access, inboxes, support identity, and first widget configuration.
02
Delegate safe controls
Customers manage everyday settings without touching provider-level configuration.
03
Review knowledge changes
URLs and files become review tasks before support knowledge changes.
04
Monitor operations
Usage, health, failed jobs, and audit activity stay visible across customers.
Trust
Customer access is simple. Operations stay protected.
Self registration
Customers can create a portal account and first inbox from the site.
Scoped URL access
Approved URL lists are controlled per inbox.
Managed AI activation
AI stays pending until your team connects the workflow.
Traceable actions
Important changes are visible in audit history.